Hanif & Co

Hanif & Company Solicitors is a leading criminal practice based in the centre of the country.

For More Information, CALL US:
0121 771 3399

  • Home
  • Areas of Practice
    • Criminal Law
    • Divorce & Family Law
    • Environmental Health
    • Immigration
      • Settlement & Citizenship
      • Visitors & Students
      • Work Visas and Applications
    • Traffic Law
    • Legal Aid Solicitors
    • Representation
    • Serious Organised Crime
  • For Clients
    • Your Secure Documents
  • Contact Us

Service Standards & Complaints Procedure

Service Standards & complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact us so that we can send you a full copy of our complaints procedure.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.  You can raise any concerns by contact the Solicitors Regulation Authority via their website.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Online Enquiry


    IMPORTANT NOTICE: The information you provide will be only used by us to administer your enquiry and any response.
    Use of this form does not create a solicitor-client relationship and information transmitted will not necessarily be treated as privileged or confidential.
    If you are a client, please get in touch with your usual firm contact directly for the most timely response.

    I have read and accepted these terms

    Mailing List

    Join our mailing list! Enter your email address in the box below to be kept up to date!

    Email address

    Birmingham Criminal Solicitor

    Hanif & Company Solicitors is a leading criminal practice based in the centre of the Country. Hanif & Company Solicitors has the Legal Services Commission Quality Mark. Based in the West Midlands, the centre of the Country we have easy access to all main travel routes in and out of the City of Birmingham and surrounding areas.

    Our Advantages

    • Quality Specialists
    • Experts in our Field
    • Free Initial Consultation
    • Multilingual

    Our Services

    • Criminal Law
    • Divorce & Family Law
    • Environmental Health
    • Immigration
      • Settlement & Citizenship
      • Visitors & Students
      • Work Visas and Applications
    • Legal Aid Solicitors
    • Representation
    • Serious Organised Crime
    • Traffic Law
    • Service Standards & Complaints Procedure

    Mailing List

    Join our mailing list! Enter your email address in the box below to be kept up to date!

    Email address

    Contact Us

    • 393 Coventry Road Small Heath, Birmingham B10 0SP
    • 0121 771 3399
    • [email protected]

    Authorised and regulated by the Solicitors Regulation Authority of England and Wales, No. 333288
    Copyright © 2022 · Privacy Policy · Website hosting by Lift Legal Marketing · Login

    This site tracks visits anonymously using cookies. Close this dialogue to confirm you are happy with that or find out more in the Privacy Policy. Agree and close
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled

    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

    Non-necessary

    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

    SAVE & ACCEPT